Stream does not set its own refund policy. Instead, we fully adopt the refund policy of each merchant.
As a merchant, your refund policy applies directly to your customers.
Customers will see and follow your refund policy, which you provide to Stream when setting up your account.
Stream simply provides the platform to process payments and refunds — the decision and terms are entirely based on your business’s policy.
Therefore, rest assured as refund eligibility, timelines, and conditions depend on the merchant, not Stream.